A bank does not close an account as punishment
Closing an account is not a penalty for wrongdoing but a way for the bank to remove a risk it cannot assess. If the bank does not understand where the money came from or what the economic sense of the operations is, parting with the client is cheaper than explaining things to the regulator.
That is why arguing along the lines of I have broken no rules is pointless. The conversation has to go along the lines of here are the documents, here is the explanation — and the sooner the better.
What the bank checks
- The source of funds — where the money came from: salary, the sale of property, dividends, savings — and what confirms it
- The economic sense of the operations — why the money arrives this way and from these particular senders
- Fit with the profile — whether the turnover matches what you stated when opening the account
- Tax residency — where you pay taxes and whether that matches the address and the activity on the account
What raises questions most often
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A large incoming payment with no history
The account sat empty for a year and suddenly a large amount arrives. For the bank that is a break in the profile, not a happy event.
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Many small transfers from different people
It looks like taking payments, that is, like business activity on a personal account.
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Transit
Money comes in and immediately goes further. The account looks like a transfer point.
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Long inactivity
Accounts with no operations are closed without any checks at all — simply as unnecessary.
How to reduce the risk
None of the points below is a guarantee — the decision always stays with the bank. But together they turn you from an unclear client into a clear one, and that is exactly what the bank needs.
- Keep the documents confirming the source of large amounts and do not throw them away after the deal
- Warn the bank about an unusual operation in advance rather than explaining it afterwards
- Do not use a personal account to take payments from clients
- Use the account regularly rather than opening it just in case
- Answer the bank's requests on time — silence is read worse than an awkward answer
If the letter has already arrived
A request for documents is not a closure yet. It is a chance to explain, and usually the only one.
- Read what exactly is asked for — the list is often specific, and half the documents you already have
- Reply on time — even partially, saying when you will send the rest
- Do not split operations — an attempt to spread the amount across small transfers reads unambiguously and makes things worse
- Prepare a plan B — think in advance about where to move the money if the decision goes against you
How it works with us
We do not replace a bank and do not hold client funds: the money passes through the deal and goes to the recipient. But where the banking route has become unpredictable is usually where we are needed — as a way to bring money to a person without relying on a chain of banks.
The fee is the same — 1%, the rate is locked before payment, and the final amount is named in advance.
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We do not hold funds
There are no accounts with balances — the money does not sit with us between operations.
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The route fits the situation
If the banking way does not work, there is cryptocurrency and cash.
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Delivery is confirmed
The deal is closed by a confirmation, not by words in a chat.
