1. Definitions
- The Provider — Globe_EX, the service operating at globe-ex.io. The legal entity will be named in the details section once registered.
- The Client — a person of at least eighteen years of age with legal capacity who has accepted these terms.
- A Request — an enquiry stating the amount, the destination of the transfer and the preferred payout method.
- An Operation — a specific transfer or exchange whose terms have been agreed by the parties.
- The Operation Rate — the rate fixed by the Provider and confirmed by the Client before funds are handed over.
2. Subject matter
At the Client's request the Provider undertakes to arrange a transfer of funds to a named recipient, or an exchange of currency or cryptocurrency, and the Client undertakes to hand over the funds and pay the fee.
The Provider is not a credit institution. It does not open or maintain bank accounts, does not take deposits and does not issue payment instruments. Client funds are not held in custody: they are accepted for a specific operation and forwarded to the recipient.
The service is deemed performed once the funds have been credited to the recipient or paid out to them in cash.
3. Formation of the contract
This document is a public offer to enter into a contract on the terms set out below.
The contract is formed at the moment the parties have agreed in writing the essential terms of the operation: amount, sending and receiving currency, rate, fee, payout method and timing. Such agreement constitutes acceptance.
The figure produced by the calculator on the site is not an acceptance and does not form a contract: it is an indicative amount based on the most recent known rates.
Until acceptance neither party is obliged to carry out the operation. The Provider may decline a request without giving reasons.
4. Rate and fee
Rates published on the site are derived from external sources: currency rates follow the official rate of the Bank of Russia, cryptocurrency rates follow exchange data. A 1% margin of the Provider is added to the source rate; the published value already includes it. Published values are refreshed three times a day and do not change between refreshes.
The Operation Rate is fixed by the Provider before funds are handed over and may differ from the published figure, because market rates move between the calculation and the payment. Once fixed and confirmed by the Client, the rate is not revised.
The Provider's fee is 1% of the operation amount regardless of destination or volume and is withheld from the amount handed over.
Fees charged by banks, payment systems and blockchain networks on the sending or receiving side are not part of the Provider's fee, are set by those organisations and are payable in addition to it.
5. Timing
The performance period is agreed for each operation and communicated to the Client before funds are handed over.
The "from 15 minutes" figure shown on the site is the minimum period under favourable conditions and is not a guaranteed period for every destination. Actual timing depends on the destination, the payout method, the time of day and the working hours of banks and payment systems.
The period is suspended for as long as performance is impossible for reasons attributable to the Client, in particular where recipient details supplied are incomplete or incorrect.
6. The Client's rights and obligations
- To provide accurate information about themselves and correct recipient details. The Client bears the risk of funds sent to incorrect details.
- To hand over the funds in the agreed amount and by the agreed method.
- To confirm the lawful origin of the funds at the Provider's request.
- Not to use the services for operations contrary to law, including money laundering, terrorist financing, fraud and circumvention of applicable restrictions.
- To receive information on the progress of the operation and to require confirmation of its performance.
7. The Provider's rights and obligations
- To arrange the operation on the agreed terms and confirm its performance.
- To notify the Client of circumstances affecting the timing or the possibility of performance as soon as they become known.
- To decline an operation without giving reasons, including where there are grounds to believe it is contrary to law, where the information supplied does not match the facts, or where the Client declines to confirm the origin of funds.
- To suspend performance until the Client supplies the missing information.
- Not to disclose information about the Client's operations except where required by law.
8. Cancellation and refunds
Before the funds are sent to the recipient the Client may withdraw from the operation. Funds are returned less costs actually incurred by the Provider.
After the funds have been sent, cancellation depends on the status of the operation in the payment system or network. The Client must notify the Provider immediately.
Cryptocurrency transfers are technically irreversible once confirmed by the network and cannot be cancelled.
Where the Provider declines performance on the grounds set out in section 7, funds already handed over are returned in full less costs actually incurred.
9. Liability
The parties are liable in accordance with applicable law, subject to the limitations set out in this section.
The Provider is not liable for delays or refusals by banks, payment systems and blockchain networks, for the consequences of incorrect details supplied by the Client, for market rate movements before the Operation Rate is fixed, or for impossibility of performance caused by third parties or by changes in law.
The Provider's liability for an operation is limited to the fee received for it, unless applicable law provides otherwise. This limitation does not apply to intent or gross negligence.
The Client is liable for the accuracy of the information supplied and for the compliance of the operation with the law.
10. Force majeure
A party is released from liability for non-performance caused by force majeure: natural disasters, hostilities, acts of public authorities, failures of communication networks and other events beyond that party's reasonable control.
The affected party notifies the other within a reasonable time. If the circumstances continue for more than thirty days, either party may withdraw, returning whatever has been received.
11. Complaints and disputes
Before going to court a party sends a complaint to support@globe-ex.io setting out the claim and attaching the correspondence concerning the operation. Complaints are answered within thirty calendar days of receipt.
Disputes that remain unresolved are settled in the manner provided by applicable law.
12. Term and changes
This offer is effective from the date of publication until withdrawn by the Provider.
The Provider may amend these terms. A new version is published on this page with its date and applies to operations agreed after publication. Terms of an operation already agreed are not affected.
Withdrawal of the offer does not affect operations agreed before the withdrawal.
13. Relationship with other documents
The Terms of Service govern the use of the website; this offer governs the provision of the service. In the event of conflict, this offer prevails.
The processing of personal data is described in the Privacy Policy.